![]() The manufacturer was not made aware of the issue. The driver received neck, chest, and hip injuries. The vehicle was towed to the dealer (dutton motor company 8201 auto dr, riverside, CA 92504 (951) 687-2020) who stated that the right rear tirod bolt fractured and needed to be replaced. The vehicle eventually stopped but was smoking. The vehicle hit the guardrail when the vehicle began tospin agin. The vehicle than began to spin uncontrollably. The noise began to increase in volume when suddenly the steering wheel violently jerked escaping the driver's hands. The contact stated while their wife was driving between 60-70 mph when a small noise came from the rear right of the vehicle as if wind was coming through a crack window. Tl- the contact owns a 2008 Cadillac Srx. This is dangerous and the company needs to recall and investigate the issue before someone is seriously hurt. Some blogs say replacing the "steering wheel sensor" has solved their problem however I have replaced the sensor along with the entire steering power steering rack, brakes, tires, and several other parts and in a year I am still having the same problem every single time I drive. Research of the issue shows that many owners of this vehicle have the same issue and upon inspection at the mechanic, most are not given a solution. Driving the car again repeats the same problem. A "service stability system" warning pops up on the screen directly afterwards and a loud warning sound constantly rings through the car until you stop the vehicle and turn it off for a few minutes. While driving this vehicle at any speed on both the highway and city streets, it abruptly shifts into another lane while driving straight and does not allow you to press on the brakes or move the steering wheel for a few seconds to gain control of the vehicle. This vehicle needs a recall immediately as the issue can result in an accident or death to the driver/ passengers/ other drivers on the road. My tires are now wearing out again and I've yet to receive any news on how to get the national recall fixed. Another shop checks the tires and is amazed that I made it to have him check the tires because the toe link but was so loose that my wheel was about to fall off again! he tightened the nut that is undoubtedly adjustable. After a month my rear tires both on the inside of the tire closest together are wore out showing wires. My car still swayed all over the road and now makes a loud clanking noise in the front. Then they said my car was ready and they had fixed the recall by making the adjuster non adjustable. Also the washer fluid kept just pouring out and they had to fix that which they said was my fault but I'd never had trouble before. I took it back (couple more weeks) they said oil changed (cost to them) leak caused by gasket not sealed properly. They said bring it Monday (this was a Friday) it sat in my driveway then I noticed all the oil that leaked. I drove it home and immediately called bc it was not fixed and swayed dangerously on the road. After I declined their offer to fix my front struts for about $4,000 they said it was ready, but still needed to be aligned. They kept my car for weeks and kept sending me assessments of damage and assuring me it would be good as new when returned. I had it towed to the dealership and then found out that there was a recall on the rear toe end link adjuster. Once I was safely on the shoulder, I saw that my rear driverside wheel was sticking out. I had no control over my vehicle and luckily did not hit another vehicle. While driving on the highway my car suddenly went sideways five times. Also several attempts to contact Cadillac by phone, email and letters-with not one response! I am writing you at this time as we detected the car pulling to the right and loss of awd system. The fact that the dealer is 45mins away, my difficult work schedule and being told the car can be driven, you just lose the awd capability, I opted to wait till the fall. Contacted the dealer and they said to bring the car back. ![]() The next day the light came back on and the vehicle information center would not display. On the way home the "service rear axle" message came back up again! being the weekend I did not contact the dealer. Received recall notice (#n212340980), contacted several dealers and all said the same thing: if you did not purchase the car here, then appointments are six weeks out! finally, went tremonte Cadillac as they were kind enough to take the car in sooner brought the car there and within fifteen minutes I was told "you are all set", thanked him and left. ![]()
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